TERMS AND CONDITIONS

Orders

When you place an order with us it will be deemed that you have read, understood and agreed to these Terms & Conditions. 

By placing an order through our website you are making an offer to Tidings Pte Ltd to purchase the goods outlined in your order upon the terms described in your order. 

When you place an order, we will require your name, email address, credit/debit card, phone and address details. This information is required in order to process your request or inform you of acceptance of the order. A contact phone number is needed so we can get in touch if there is a problem with your order. We may, unless you inform us otherwise, provide our couriers with your contact phone number in case they need to reach you to arrange the delivery of your order.

Please note, we are not able to change/amend or cancel your order once it’s been picked in our Warehouse.

All prices on our website, catalogues, emails are shown and charged are in SGD.

After placing an order online, we will provide you with confirmation that your order has been received but this is not confirmation that your offer to buy the items has been accepted. Our contract for the sale of our products will only exist once an order has been accepted, charged, processed and despatched to you. 

Please note that we will not be able to meet any obligations as a result of the following reasons:

• If the product you ordered is out of stock.
• We are unable to authorise your payment.
• If it is identified that there is a product description or pricing error.
• If customers do not reach any order criteria outlined in the Terms & Conditions.
• If our delivery companies are temporarily unable to deliver due to exceptional conditions that are beyond our control including hazardous weather and accidents.

Should there be an issue with your order, one of our Customer Service team will contact you either by phone or email. If we have issues authorising payment, we will contact you via phone or email. 

Tidings Pte Ltd reserve the right to reject any offer of purchase by you at any point. Please note that whilst we will make every effort and reasonable care to keep your order details and payment secure, we cannot be responsible for any loss you may suffer if a third party procures unauthorised access to any information that you supply when accessing or ordering from the Tidings website. 

When placing an order, you will be added to our Catalogue mailing and email list. However, should you wish to not receive mailings, please inform our Customer Service team and they will remove you from our Catalogue list. You can remove yourself from the Email list by amending your email preferences via the link at the bottom of each email, or through our unsubscribe page. 

Once an order has been despatched from our Warehouse, we cannot cancel it, stop it or delay the delivery, nor change the delivery address.

Please ensure that you check all items on receipt, as faulty or damaged items must be reported within 3 working days of receiving the parcel. 

Debit / Credit card & PayPal Payments 

Please note that you will be charged straight away for the whole value of the order. This is also the case for items which are pre-ordered which you will not receive straight away or with the rest of the in-stock items.

Deliveries

We use our own in-house courier for our deliveries.

The delivery schedule and cost are listed on our Delivery page. 

Before you finalise and submit your order please ensure the delivery address is correct including the postcode. 

Please also check your order confirmation as we will have to charge an additional fee should the goods be despatched with an incorrect address on. 

Please note we do not offer delivery outside of Singapore.

Your large & heavy items will be delivered safely to the room of your choice, providing no access issues and that it is safe for our delivery crew to do so (Please note if the delivery crew feel it is unsafe for them to take it to a particular room, upstairs, small area,etc… and/or without doing potential damages to walls/flooring, at their discretion, they can refuse the room of choice delivery) and the packaging will be removed on request only. 

• You can request during the order process that your parcel is left with a neighbour or in a safe place.
• If you contact us to say that you have not received your order, we may ask you to check with your neighbour as your parcel may have been left in a safe place or with a neighbour.
We will require you to sign a non-receipt form before we can resend your order. This can be sent via email or by the post and must be received back within 7 days.
• Please ensure that you check all items on receipt, as faulty or damaged items must be reported within 3 working days of receiving the parcel. 

Collection from our Warehouse

Orders can be collected from our Warehouse in Toa Payoh , by prior agreement. 

Collections can take place between Monday to Sunday. Please refer to our Shipping and Delivery  for more details.

To arrange to collect your order from our Warehouse, please contact our Customer Service team via WhatsApp: +65 9322 7898

You will not be charged for delivery. Our Customer Service team will provide you with our Head Office full address and telephone number, and you will need to give us 2 hours’ notice prior collection. 

For more information on Delivery, please refer to our FAQs.

Website / Catalogue Product Pricing and Descriptions

Every product bought is sold subject to its product description which outlines any further specific conditions that relate to that product including, without restriction, terms and conditions that regarding approximate delivery dates/times, warranties, after-sales support and guarantees. 

We undertake all reasonable care to ensure that all the details, prices and descriptions of products in our catalogues and on our website are accurate at the time when they are either entered onto our system or printed. This also applies for promo codes created with the wrong discount. Whilst we endeavour to keep the website as up-to-date and accurate as possible, there may be very rare occasions when the information on the website (including product descriptions) at a certain time may not reflect the position exactly at the point an order is placed. We do not give any warranty as to the accuracy or completeness of the information and cannot be responsible for any errors or omissions or for the results arising from the use of such information. 

Please note that we are unable to confirm the price of a product until your order is accepted in line with our order acceptance conditions. 

On very rare occasions, an error may occur and goods may be incorrectly priced on our website, mailings and/or catalogues. In these circumstances, we will not be obliged to supply the goods at the incorrect price or in accordance with the incorrect description or at all. 

We reserve the right to correct any price errors as we see fit. If such a situation occurs, we will cancel your order and refund the price you have paid, and in addition will use reasonable endeavours to contact you and ask you whether you wish to repurchase the item at the correct price. If we are unable to contact you, we will proceed to cancel your order and refund the price you have paid. 

We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, specifications and descriptions of products on this website and in the catalogue are solely to provide an approximate idea of the goods they describe and do not form part of the contract between you and us and are not intended to be binding. 

Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.

Please note we cannot be responsible for any third party articles, websites or all other external press for price discrepancies and the advertising of out of stock items. We will not be in the position to refund any price discrepancies between such articles and our website.

Product Variation

Please note some of our products are hand-made and/or have a unique finish, shape, colour, natural imperfections, texture and may vary from the picture you see on our website, and/or from one product to the other if you order more than one. Dimensions may also slightly vary. 

Each item is manufactured from natural sources, so size and colour may vary slightly making each piece completely unique.

Refunds / Replacement

It can take up to 7 working days from the date of your return for your parcel to be delivered back to our Warehouse. 

We will inspect the returned item and will notify you of your refund or replacement via email. 

This is usually done within 5 working days of receiving your return into our Warehouse. 

During busy periods, please allow up to 10 working days for your return to be received and processed. 

Your refund will be issued via the original method of payment. (If your original payment card has expired, please provide us with your new card’s expiry date only. Please do not send any other card details.) 

Please contact our Customer Service team on WhatsApp: +65 9322 7898 for the payment of the collection. If you wish to receive a replacement, the new item will be despatched once the original product has been received in our Warehouse.

Damaged / Faulty Goods
Please ensure that you check all items on receipt, as faulty or damaged items must be reported within 3 working days of receiving the parcel.

You will need to send us a picture of the damaged / faulty item prior to any refund or replacement being issued. If you cannot send us pictures of the damage / fault, you will need to return the item to us, at your own expense. We will then inspect the item and if our inspection confirms the damage / fault, we will refund your return cost (please note we will only refund the collection cost we would charge) and issue a replacement (if in-stock) or a refund as appropriate.

Once we have received pictures of the damage / fault and/or carried out our inspection, and the item is deemed to have a manufacturing defect or is not fit for purpose, we will offer you a replacement, a repair or a refund.

We cannot be held responsible for items that are damaged due to the result of normal wear and tear.

Please make sure to read all care instructions on the “Size & Info” section on a product page and any disclaimer on product variation due to their organic nature.
If an item is not cared for as per our guidelines and recommendations, and the product has been damaged because of this, we cannot be responsible and we will not be able to issue a replacement, an exchange or a refund. 

Returning an item
You are responsible for the cost of returning your item(s) to us, unless you received a faulty, damaged or wrongly despatched item. Please note we may refuse to refund your item(s) if not in the original packaging

Returns can take up to 10 working days to be processed, especially during busy periods. 

We cannot accept responsibility for packages that never reach us.9

Promotions 

Please note that only one promotional offer can be used at any one time. 

Promotional codes are not valid on Sale items, Clearance products, items from our Sale Room or on our Gift Vouchers.

Although we will instruct affiliate windows, press and magazines to remove offers or promotions from their sites/publications when they are no longer valid, we cannot be responsible for the failure to do so and will not be in the position to refund any price discrepancies between such articles and our website.

Disclaimer & Limitations of Liability

Tidings does not look to exclude or limit liability for personal injury or death arising from its negligence or that of its employees, agents, members or directors or for any misrepresentation that is fraudulent. 

To the utmost extent allowed by law and save as provided above, neither Tidings nor any linked company shall be liable to you by reason of any representation, or any implied condition, guarantee, or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Tidings or any of its employees, agents, members or directors or otherwise) for any indirect special or resultant loss or damage (including but not limited to loss of profit or loss of saving), expenses, costs, or other claims for compensation whatsoever which arise out of, or in connection with the use of the Tidings website, the supply of the products or their use of resale by you). 

These limitations of liability, as outlined here, shall apply equally for the benefit of Tidings Pte Ltd. and any other linked company as if references to Tidings included references to each linked company. 

Whilst we try and do everything reasonable to try and keep the information on this website up-to-date and correct, Tidings do not give any warranty to its completeness or correctness and Tidings cannot be held responsible for any omissions, errors or for any resulting implications from the use of this information. 

Tidings make all reasonable effort to ensure a reliable and fast service but we do not guarantee that your use of this website will be free from interruption or errors and cannot be held responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto computer systems. 

In addition, Tidings cannot be held responsible or liable for your use of any websites that are accessible from this website as we do not have any control or responsibility for these. Any such links should not be viewed as an endorsement or an affiliation with Tidings.

Privacy

Our Privacy Policy can be found on our Security, Cookie Use & Privacy page. Visitors are required to read this privacy policy. In accessing, browsing or otherwise using this Website, you confirm that you have read, understood and agree to this privacy policy in its entirety. If you do not agree to this privacy policy in its entirety, you should not use this Website. In using the website, you also agree that we can use cookies on your computer, mobile or other device – please see our Security, Cookie Use & Privacy page. 

Copyright & Trademark
All the content of the pages on the website (including pictures, logos, photographs, copy and other materials) represent the copyright or registered trademark of Tidings or it’s technology providers or their respective owners. ALL RIGHTS RESERVED. The modification, copying, circulation, reproduction, or incorporation of into any other work of part of or all of content available on the Tidings site is forbidden, with the exception of: 

Copying, printing (solely one copy) or downloading extracts of the content of the website for the sole purpose of using the website in good faith for placing an order with Tidings or for non-commercial purposes. 

The complete liability of Tidings under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions. 

Tidings will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control. 

Tidings may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific written permission of Tidings.

No person who is not a party to these terms and conditions shall have any right to enforce any term under the CONTRACTS (RIGHTS OF THIRD PARTIES) ACT (CHAPTER 53B). Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

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