FAQ

DO YOU DO EXPRESS DELIVERY? Definitely! We can deliver as fast as within half an hour. Do contact us directly to enquire!

HOW CAN WE CONTACT YOU? We can be reached via email: tidings@christmastreesg.com or WhatsApp: +65 93227898

WHERE ARE YOU LOCATED? We are from sunny island Singapore. 🙂

DO YOU SHIP WORLDWIDE? We only ship locally in Singapore.

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER? You can choose a delivery date and timeslot upon checking out, your goods will be delivered on your selected day.

DO YOU HAVE A PHYSICAL STORE? We do not have a physical retail storefront, but a storage space, passing on the cost-savings!

CAN I CANCEL AN ORDER? We regret that any order being processed cannot be cancelled.

HOW DO I PLACE AN ORDER? You can place an order online via our shop 24 hours a day,  7 days a week. If you have a Tidings account, log in to into your account and start shopping. If you are a new customer, you will have the option to create an account or to checkout as a guest. We would recommend to create an account as this will allow you to keep an eye on the status of your order and view your order history. You can place an order via WhatsApp at +65 9322 7898 or our via our email tidings@christmastreesg.com CAN I CHANGE MY DELIVERY ADDRESS ONCE MY ORDER HAS BEEN PLACED? Yes, please WhatsApp  +65 9322 7898 or email to us at least 4 hours in advance for us to make the necessary changes. MY PAYMENT CARD HAS BEEN REFUSED WHEN PLACING MY ORDER, WHAT SHOULD I DO? If your transaction is declined during the online ordering process, please follow the instructions on screen. Check the information you have entered and try again, if the problem persists, please contact us. WHAT HAPPENS IF I RECEIVE A FAULTY OR INCORRECT ITEM? Please ensure that you check all items on receipt, as faulty or damaged items must be reported within 3 working days of receiving the goods. You will need to send us a picture of the damaged / faulty item prior to any refund or replacement being issued. If you cannot send us pictures of the damage / fault, you will need to return the item to us, at your own expense. We will then inspect the item and if our inspection confirms the damage / fault, we will refund your return cost (please note we will only refund the collection cost we would charge) and issue a replacement (if in-stock) or a refund as appropriate. Once we have received pictures of the damage / fault and/or carried out our inspection, and the item is deemed to have a manufacturing defect or is not fit for purpose, we will offer you a replacement, a repair or a refund. We cannot be held responsible for items that are damaged due to the result of normal wear and tear. In the unlikely event that the wrong item has been sent to you or your item has arrived faulty or damaged, please call us on +65 9322 7898 or email us on tidings@christmastreesg.com so that we can arrange a free return/collection for you. Please make sure to read all care instructions on the “Size & Info” section on a product page and any disclaimers on product variation due to the product nature. THE PRODUCT I RECEIVED IS NOT 100% THE SAME THAT THE PICTURE ON YOUR WEBSITE, WHY IS THAT? Some of our products are handmade, have natural imperfections and/or a unique finish, shape, colour or texture and may vary from the picture you see on our website/between products if you order more than one. Dimensions may also vary slightly.
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